How to activate a preliminary account in case of document non-compliance?
How to activate a preliminary account in case of document non-compliance?
If the documents are non-compliant or illegible, you will receive a notification on your mobile asking you to resubmit the documents as they are illegible. Once these documents are sent by mobile phone via the application, they will be received by the bank which will verify their compliance.
If, after verification, the documents are compliant, You will be notified by the bank via a message or a call on your mobile to schedule an appointment (APPT), during which you will bring your physical documents for verification.
If, after verification, the documents are compliant, your account will be activated. After the activation of your account, your subscription will also be activated, and you will be able to benefit from the services offered. Otherwise, you will need to repeat the process until the account is fully created.